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For our audio files we use NPAPI plugins, so
you may be prompted to enable these on first use or after your
browser has been updated. If this happens, click the link provided
and follow the instructions.
If you are using the Chrome browser or
an iOS device then you may not be able to play these
types of audio files on any website, as NPAPI plugins are
no longer supported. We are working on updating our audio format so
that they will be compatible with all browsers, but in the meantime
we recommend that you use an alternative browser (such as
Internet Explorer) to play the audio clips, or read
the associated transcripts that we provide on all pages
If you continue to experience problems playing
audio files please contact
Ensure that your computer has audio and sound devices. You
can check this in the Control panel of your computer.
Ensure that the volume is not on mute and is high.
Check this by double-clicking on the audio icon in the bottom right
of your screen.
Your computer may also need to be connected to external speakers
or headphones for the volume to be audible, particularly in a
With video, check that the volume is sufficiently high using the
video controls. The volume control is on the right hand side of the
video player, next to the Expand screen button.
We also recommend you use headphones for optimal
Ensure that your headphones are correctly connected to the
Reboot your computer if necessary. Failing that, if the volume
of certain audio and video clips remains a problem,
please contact us or let us
know through the standard feedback form of the particular
module or podcast.
All our videos are hosted on an external server at vimeo.com.
Unfortunately sometimes this website may experience technical
difficulties which impacts on the performance of our videos. If you
have problems with the playing of the video we suggest you try
again later. If you continue to experience problems however, please
let us know.
When you submit your score and achieve 100% in
the final Module test, the next important step is to
generate the certificate. To do this:
1. First, click on the Get
Certificate button (on achieving 100%, this
button appears below the test text)
Then continue through the steps to
complete the process:
2. Complete the information in the online form (time taken and
explanation if different from the default, reflective note) and
click on the Get certificate button.
3. Finally, click on the Get Certificate
button and your certificate will appear in a new browser window
from which you can save or print it.
An email with a link to your certificate will
also be automatically sent to you. Please check your spam box if
you do not find it in your inbox. This process of generating
the certificate is vital for you to be able to access your
certificates in future. You can find all your generated
certificates in the Certificates area of My CPD Online. See also:
You can reprint your certificate at the Check my progress /
Certificates area of My CPD
These modules are compatible with all devices and browsers,
although if using Internet Explorer we recommend version 8 or
above. Most of our learning modules also make use of interactive
multimedia and your computer will therefore require sound and
audio/video playing software such as windows media
player. It will also require adobe
reader to view pdfs. See also:
These modules have been designed for an
optimum screen resolution of 1024 x 768
which is currently the most widely used screen size. For best
results, we suggest you work to this resolution.
Some modules contain interactive activities or graphics
which depend on the Flash player plug-in to view
them. However, because Flash is not compatible with some
devices (such as iPads), we also provide HTML5 versions and
non-interactive versions of all Flash exercises (just click on the
links below the empty plugin). If your device is compatible with
Flash player, you can download it for free from the Adobe
To check whether your computer already has
Flash player installed:
To download and install Flash player from the
More about required
There are several reasons as to why this
If the link is to an external site (such as an
abstract link in the References section of a module) the page
should open in a new window. It may be that this window is hidden
behind your current window. Look for any other windows
It could also be that you have your popup blocker
switched on. Turn off your popup blocker and try again.
This suggests you do not have Adobe reader
installed on your computer and will not therefore be able to read
To download Adobe Reader: http://get.adobe.com/uk/reader/
You will need to reboot your computer after installation.
A PDF printing extension is available for
most modern browsers. In Internet Explorer you would just choose
“Adobe PDF” as your printer in the 'File > Print menu' and you
will then have the option to save the certificate as a PDF.
Additionally, there are free browser plugins for Firefox and Chrome
which allow printing web page to pdf.
There is also small free installable pdf
printer software (for example pdf995 http://www.pdf995.com/) that allows
you to print anything to PDF.